User Experience Design

It's everything: it's the way you experience the world, it's the way you experience you life, that's the way you experience the service /…/ but it's a system that's everything

Don Norman

https://www.youtube.com/watch?v=9BdtGjoIN4E

Design of everyday things

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Don Norman